S T 3 1 2 0 0 W D SEAGATE NO MORE PRODUCED Native| Translation ------+-----+-----+----- Form 3.5"/SLIMLINE Cylinders 2626| | | Capacity form/unform 1052/ 1258 MB Heads 9| | | Seek time / track 10.0/ 1.5 ms Sector/track | | | Controller SCSI2 DI/WI/FAST Precompensation Cache/Buffer 256 KB SEGMENTED Landing Zone Data transfer rate 5.000 MB/S int Bytes/Sector 512 20.000 MB/S ext SYNC Recording method RLL 1/7 operating | non-operating -------------+-------------- Supply voltage 5/12 V Temperature *C 5 50 | -40 70 Power: sleep W Humidity % | standby W Altitude km | idle 6.7 W Shock g | seek W Rotation RPM 5411 read/write W Acoustic dBA spin-up W ECC Bit MTBF h 500000 Warranty Month 60 Lift/Lock/Park YES Certificates CSA,FCC,IEC950,UL1950,VDE ********************************************************************** L A Y O U T ********************************************************************** SEAGATE ST31200W/WD 3620W INSTALLATION GUIDE 77767468, REV.B 5/94 +---------------------------------------------------------+ | |XX1 | |XXPower | |1-+ | || J5 ++LED || | ++ |+-+ | |+1+ | ||X|I/O | ||X| | ||X| | ||X|J1 | ||X| |+-+ ||X| || |J6 ||X| |+-1 8--------1 ||X| | +--------+J2 |+-+ +---------------------------------------------------------+ ********************************************************************** J U M P E R S ********************************************************************** SEAGATE ST31200W/WD 3620W INSTALLATION GUIDE 77767468, REV. B 5/94 Jumper Setting ============== REAR VIEW +------ 5V | +---- GND (TOP) | | +-- GND 34 1 1 | | | + 12V +---------------------+ +-J5---+ +-------+ ----+|||||||||||||||||||||+--+::::::+-+O O O O+- +---------------------+ +------+ +-------+ 68pin I/O Cable |||||| Power SCSI ID = 0 (none) Connection |||||+----------- SCSI ID = 1 ||||+------------ SCSI ID = 2 |||+---------+--- SCSI ID = 4 or pin-6 ||| +--- REFIND+ ||+-------------- SCSI ID = 8 |+--------------- pin-10 GND +---------------- pin-11 +5V J5 SCSI ID ----------- +----------+-------------------------------+ | SCSI ID | Jumper Location | | | PINS | | | 7-8 | 5-6 | 3-4 | 1-2 | +----------+-------+-------+-------+-------+ | 0 | OPEN | OPEN | OPEN | OPEN | +----------+-------+-------+-------+-------+ | 1 | OPEN | OPEN | OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 2 | OPEN | OPEN | CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 3 | OPEN | OPEN | CLOSED| CLOSED| +----------+-------+-------+-------+-------+ | 4 | OPEN | CLOSED| OPEN | OPEN | +----------+-------+-------+-------+-------+ | 5 | OPEN | CLOSED| OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 6 | OPEN | CLOSED| CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 7 | OPEN | CLOSED| CLOSED| CLOSED| +----------+-------+-------+-------+-------+ | 8 | CLOSED| OPEN | OPEN | OPEN | +----------+-------+-------+-------+-------+ | 9 | CLOSED| OPEN | OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 10 | CLOSED| OPEN | CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 11 | CLOSED| OPEN | CLOSED| CLOSED| +----------+-------+-------+-------+-------+ | 12 | CLOSED| CLOSED| OPEN | OPEN | +----------+-------+-------+-------+-------+ | 13 | CLOSED| CLOSED| OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 14 | CLOSED| CLOSED| CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 15 | CLOSED| CLOSED| CLOSED| CLOSED| +----------+-------+-------+-------+-------+ RIGHT SIDE VIEW +-J1 TOP (HDA) |X+------------+--------+-----PWA------------------Front of drive +-+ |12345678|J2 +--------+ TP +Terminator PWR -+||||||+- RESERVED RES TP +Terminator PWR --+||||+-- Start Delay (12 secs * ID) DS TE | Enable T-Res ---+||+--- Motor Start ME PE | Parity Enable ----++---- Write Protect WP | | Terminator Power-source Table ----------------------------- 1 2 1 2 1 2 +---- +---- +---- |X o |o X |o o |X o |o X |xxx +------ +------ +------- Drive Supplies Drive Supplies Bus Supplies Bus Own Drive TE (Applies to "W" models only) ON With the jumper installed, the Onboard (nonremovable) terminator circuits are enabled (connected to the I/O lines). Default is jumper installed. OFF Terminator circuits not connected to I/O lines. TP TP (Not applicable to "WC" model drives) OFF OFF No terminator power is connected to drive terminators or SCSI bus I/O pin 26. ON OFF Drive supplies its own terminator power only. Jumper on this position is factory default. OFF ON Drive supplies power to I/O pin 26 of SCSI bus; none to internal terminators. When drives have differential I/O circuits a jumper on the right TP position may be needed to power external terminator. The "WD" drive has differential I/O circuits which have no terminator circuits on the drive. ON ON Drive supplies terminator power to itself (internal connection) and to I/O pin 26 of SCSI bus. This is a legal jumper setting. TP Position A ON This horizontally positioned jumper across the two TP positions nearest PCB edge, connects terminator power from SCSI bus I/O pin 26 to the drive's internal terminators (for single-ended I/O only). OFF See above explanations for TP jumpers. Terminator resistor packs ------------------------- As a factory installed option, Hawk 1LP family model "W" drives can have terminator resistor packs that are permanently installed, but can be enabled or disabled by jumper plug. If you are installing a single drive, the terminator resistor packs must remain enabled. If you are installing multiple hard disc drives, disable the termina- tion resistor packs from all the drives but the one connected to the end of the SCSI I/O cable. Hawk 1LP family "W" model drives have terminator resistor packs that are permanently installed, but can be enabled or disabled by jumper plug. If you are installing a single drive, the terminator resistor packs must remain enabled. If you are installing multiple hard disc drives, disable the termination resistor packs from all the drives but the one connected to the end of the SCSI I/O cable. Model numbers that end in "WD" have differential I/O circuits and these drives and "WC" model drives have no provisions for terminators on the drive PCB. The system manufacturer must provide some external means of I/O line termination. The Hawk 1LP family "W/WD" model drives can provide power for external terminators if the TP jumper is installed on the last position on the right end of J2. FRONT VIEW J6 TOP (HDA) +-----1+ -------PWA--------------------------------+::::::+--- ++ +------+ SCSI ID = 0 none ++LED pin-11 +5V --+||||+-- SCSI ID = 1 pin-10 GND ---+||+--- SCSI ID = 2 SCSI ID = 8 or -+--++--+- SCSI ID = 4 or pin-8 BUSY -+ +- pin-6 REFIND+ NOTE If these ID jumper are used, the ID jumpers J5 ARE NOT USED!!!!! J6 SCSI ID ----------- +----------+-------------------------------+ | SCSI ID | Jumper Location | | | PINS | | | 7-8 | 5-6 | 3-4 | 1-2 | +----------+-------+-------+-------+-------+ | 0 | OPEN | OPEN | OPEN | OPEN | +----------+-------+-------+-------+-------+ | 1 | OPEN | OPEN | OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 2 | OPEN | OPEN | CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 3 | OPEN | OPEN | CLOSED| CLOSED| +----------+-------+-------+-------+-------+ | 4 | OPEN | CLOSED| OPEN | OPEN | +----------+-------+-------+-------+-------+ | 5 | OPEN | CLOSED| OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 6 | OPEN | CLOSED| CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 7 | OPEN | CLOSED| CLOSED| CLOSED| +----------+-------+-------+-------+-------+ | 8 | CLOSED| OPEN | OPEN | OPEN | +----------+-------+-------+-------+-------+ | 9 | CLOSED| OPEN | OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 10 | CLOSED| OPEN | CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 11 | CLOSED| OPEN | CLOSED| CLOSED| +----------+-------+-------+-------+-------+ | 12 | CLOSED| CLOSED| OPEN | OPEN | +----------+-------+-------+-------+-------+ | 13 | CLOSED| CLOSED| OPEN | CLOSED| +----------+-------+-------+-------+-------+ | 14 | CLOSED| CLOSED| CLOSED| OPEN | +----------+-------+-------+-------+-------+ | 15 | CLOSED| CLOSED| CLOSED| CLOSED| +----------+-------+-------+-------+-------+ SCSI address selection ---------------------- On "W" and "WD" model drives, make sure that the SCSI bus address jumper(s) are properly set for the bus address assigned to the drive. Typically the primary boot device is set to ID 0, and the subsequent SCSI drives are jumpered in ascending order. Bus addresses 0 through 14 should be used (the host adapter usually uses address 15). If the drive "Busy" LED shows no ON/OFF activity when the host is trying to communicate with it, an incorrect bus address selection at the drive should be suspected. On "WC" model drives the SCSI ID can be and presumably will be, set over the 80 pin interface by the host computer. Unless directed to do so by the system documentation, no jumpers should be installed for address selection. On "WC" model drives, the host system also has complete control over motor start functions, so no Motor Start or Delayed Motor Start Jumpers should be installed. Read/Write head autopark ------------------------ Seagate disc drives described herein mentioned in this drive park the heads automatically at power off. This feature requires no operator intervention. Optional parity bit enable -------------------------- Some systems require parity bit checking. Consult the system documentation for the specific requirements. Jumper installed enables parity reporting by the SCSI bus. Write precompensation and reduced write current ----------------------------------------------- Not required on Seagate SCSI Interface drives covered by this manual. Drive configuration ------------------- Each disc drive has option select header connectors on the back, side and front where jumper plugs are installed to select the way that the drive is to be configured or to select its ID on the I/O bus. Some host systems have a remote drive ID selection capability. "W/WD" family 68 pin SCSI I/O drives ------------------------------------ On Hawk 1LP family "W/WD" drives either J6 (on the front of the drive) or J1-auxiliary (at the rear, next to the DC Power connector) may be used to set the drive ID. To avoid possible incorrect ID setting, do not use both J1-auxiliary and J6 for ID selection. The following figures show where these headers are located on the different drives covered by this manual. J2 Jumper Block --------------- RES OFF ON Reserved. Default is no jumper installed. DS ME OFF OFF Spindle starts immediately after power up - Default setting. OFF ON Drive spindle does not start until Start Unit command received from host. ON OFF Spindle Startup is delayed by SCSI ID times 12 seconds after power is applied, i.e., drive 0 spindle starts immediately when DC power connected, drive 1 starts after 12 second delay, drive 2 starts after 24 second delay, etc. ON ON Drive spindle starts when Start Unit command received from host. Delayed start feature is overridden and does not apply when ME jumper is installed. WP ON Entire drive is write protected. OFF Drive is not write protected. Default is no WP jumper installed. PE ON Parity checking and parity error reporting by the drive is enabled. Default is PE jumper installed. OFF Drive does not report result of parity checking to host. Drive ID on SCSI Bus -------------------- The drive ID is binary coded positionwise i.e., jumper in position A3 is drive ID 8, in position A2 is ID 4, position A1 is ID 2 position A0 is ID 1 and no jumpers is ID 0. Default is ID = 0. Either J1-auxiliary or J6 may be used to select drive ID. Both should not be used at the same time, because at some future time when the ID is changed the user could fail to configure both J1-auxiliary and J6 the same. Default is ID = 0. On "WC" models the A3, A2, A1, A0 signals are on J6 and in the 80 pin J1 connector. Both should not be used to establish drive ID. SSP Used only as a cable connection for the reference index signal (REFIND+) (J6 Pin 6, bottom) for sync spindle feature. J6 pin 10 is GRD. Installing a jumper between pins 5 and 6 will cause an erroneous drive ID indication. BUSY Connection for optional external Drive Busy indicator. ********************************************************************** I N S T A L L ********************************************************************** SEAGATE ST31200W/WD/WC/3620W INSTALLATION GUIDE 77767468 REV. B 5/94 Notes on installation ===================== Installation direction ---------------------- horizontally vertically +-----------------+ +--+ +--+ | | | +-----+ +-----+ | | | | | | | | | +-+-----------------+-+ | | | | | | +---------------------+ | | | | | | | | | | | | | | | | | | +---------------------+ | +-----+ +-----+ | +-+-----------------+-+ +--+ +--+ | | | | +-----------------+ The drive will operate in all axis (6 directions). Disc drive mounting ------------------- Do not touch the connector pins or any PCB components without observing static-discharge precautions. Always handle the drive by the frame only. The drive may be mounted in any orientation. - Verify that all connections between the drive and the host system are correctly installed. Most cables have a contrasting color stripe indicating pin 1. Do not power up the host system until the drive is mounted and the system cover is replaced. - Connect DC power connector to the drive ("W/WD" models only). - Replace the Host System cover. - Turn on DC power. - Boot the system from the floppy drive or from a previously installed harddrive if there is one. - Proceed with drive setup of the new hard drive. Drive configuration ------------------- Select those drive features that are appropriate to install the drive in the system. In "W/WD" models this is done by installing or removing user configuration jumpers found on the drive PCB. For "WC" models, some of the configuration parameters can be set over the 80 pin interface. Mechanical installation ----------------------- After setting up the drive configuration the drive must be mechanically installed into the host system and the power and I/O cables attached. Previously mentioned precautions should be observed. SCSI interface cable connection ------------------------------- The Hawk 1LP family wide drives are SCSI interface drives. System connection on "W" and "WD" models is via a 68 pin SCSI connector. System connection for "WC" models is via an 80 pin SCSI and DC power connector. The "WC" model plugs directly into a PCB or bulkhead mounted mating 80 pin connector. Some cables have a contrasting color stripe on one edge to indicate pin 1. On the Hawk 1LP wide drives the I/O connector is keyed by virtue of its shape. There is only one way it can mate with the mating input connector. Strain relief is recommended at the cable in drives using cables. Do not block system cooling air flow in routing of cables. Grounding --------- Signal ground (PCB) and HDA ground are connected together in the Hawk 1LP wide drives and cannot be separated by the user. The equipment in which the drive is mounted is connected directly to the HDA and PCB with no electrically isolating shock mounts. If it is desired for the system chassis to not be connected to the HDA/PCB ground, the systems integrator or user must provide a nonconductive (electrically isolating) method of mounting the drive in the host equipment. ********************************************************************** F E A T U R E S ********************************************************************** SEAGATE ST31200W/WD/WC/3620W INSTALLATION GUIDE 77767468 REV. B 5/94 Introduction ------------ This manual is organized to assist you in the installation and operation of your Seagate Hawk 1LP (wide bus) family disc drive. Family models are listed in the Product Information section. It also provides information to aid in obtaining service for the drive. The Hawk 1LP (wide) family drives have a 16 bit data interface. Before attempting any installation, please read through all applicable sections of this document, including all warnings and cautions. Warning. This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with these instructions, may cause interference to radio communications. Electromagnetic interference (EMI) considerations The drive(s) described herein, as delivered, are designed for system integration and installation into a suitable enclosure prior to use. As such, the drive(s) described herein are supplied as a subassembly and are not subject to Subpart J of Part 15 of the FCC Rules and Regulations nor the Radio Interference Regulations of the Canadian Department of Communications. However, the unit has been tested using proper shielding and grounding and found to be compliant with the Class A limits of the FCC Rules and the Regulations of the Canadian Department of Communications. The physical design characteristics of the drive(s) described herein, serve to minimize EMI radiation when installed in an enclosure that provides reasonable shielding. As such, the drive(s) are capable of meeting the Class B limits of the FCC Rules and the Regulations of the Canadian Department of Communications. Note. It is the end users' responsibility to assure that the drive(s) described herein meet the appropriate EMI requirements of their system. Shielded I/O cables may be required if the enclosure does not provide adequate shielding. If I/O cables are external to the enclosure, shielded cables should be used, with the shields grounded to the enclosure and to the host controller. Before you begin ---------------- Verify that the system is switched off and disconnected from main power before any installation is attempted. Protect yourself, the drive, and your valuable programs and data by reading the following cautions and warnings. - Do not tamper with sealed top cover. Doing so voids your warranty. The drive contains no user serviceable components. - Visually inspect the shipping container for any obvious damage. - Verify all parts listed on shipping bill are received with the equipment. Discrepancies or damage should be reported to the shipping company. - Inspect drive for possible shipping damage. All claims of this type should be filed promptly with the transporter involved. Save original packing materials to be used when reshipping. - When transporting or shipping a drive or system, please ensure that they are correctly packed in original Seagate approved (or equiva- lent) container and shipped via an airride carrier experienced in handling computer equipment. - Do not unpack drive from its static shielded bag until you are ready to install it in the system. - Always handle the drive by the frame or casting. - Do not touch Printed Circuit Board (PCB) or the I/O connector pins. - Never apply pressure to the PCB or to the drive top cover CAUTION! The circuit assemblies and components contained in this equipment can be degraded or destroyed by Electrostatic Overstress (EOS) or by Electrostatic Discharge (ESD). Static electrical charges can accumulate quickly on personnel, clothing and synthetic materials. The electrostatic fields due to these charges when brought in close proximity to susceptible circuit assemblies and components, can result in degraded reliability or immediate failure of the affected component or assembly. To insure optimum reliable equipment operation, it is required that technical support personnel discharge themselves by wearing a ground- ing strap around the wrist and be connected to a grounding terminal while working in the vicinity of, and while handling EOS/ ESD susceptible assemblies/parts. If unavailable, ground yourself frequently by touching the metal chassis of the system before handl- ing any components (this helps only if the system is connected to a ground). Avoid static inducing carpeted areas. This procedure is especially important when handling printed circuit boards (PCB's). Safety instructions ------------------- 1. The disc drive(s) are to be installed in a customer supplied enclosure where the surrounding air does not exceed 50*C. 2. Four (4) 6-32 UNC-2A screws are required for installation. Maximum screw length into side of drive is 0.15 inches (3.81 mm). Maximum screw length into bottom is 0.20 in. (5.08 mm). Maximum screw tightening torque is 6.0 in-lb (.675 NM) with minimum thread engagement of 0.12 in (3.0 mm). 3. The power supply must satisfy the safety requirements for SELV (Safety Extra Low Voltage) circuits. 4. Service is to be provided by trained Seagate service personnel. 5. The incorporation of the disc drives listed in this guide into a customer enclosure must meet the appropriate safety requirements of the country in which it is used (e.g. UL 1950, CAN/CSA-C22.2 No. 950-M89, DIN VDE 0805/05.90 and EN60950: 1988 (IEC 950). Note. Power must be off when connecting or disconnecting. CMOS configuration ------------------ SCSI drives should not be defined in the CMOS. The SCSI host adapter uses its own BIOS to handle the Input/Output procedures. The CMOS setting for SCSI drive is either drive type zero, or the no drive installed option. Low-Level formatting -------------------- All Hawk 1LP wide family drive models are low-level formatted at the factory and do not require this step during installation. If an installed drive is low-level formatted, all user data will be lost. Note: Seagate Technology assumes no liability for lost user data. Partitioning and high level formatting -------------------------------------- A drive can be subdivided into "partitions" which behave as individual drives within the system. Consult the system documentation for instructions on partitioning and high level formatting. Information is also available in bookstores and libraries. CAUTION - Handle drive with care. Do not drop, or bump hard. - Never remove the cover of these disc drives. Servicing items in the sealed HDA (heads, media, actuator, etc.) require special facilities. The drive contains no user purchasable parts or PCBs. - Opening the sealed HDA voids the drive warranty. - Applying a soldering device to the components on the PCB voids the drive warranty. - Do not connect or disconnect cables without first removing power from the drive. - Place drive on a flat, static dissipative surface and handle with extreme care. Always follow all EOS/ ESD precautions to avoid damage to the electrical assemblies. Warranty: Contact your Seagate Authorized Distributor, Dealer or other purchase source for warranty information. Initial setup information ------------------------- For the initial setup connect the cables or plug into a mounted connector (if applicable), set the drive ID on the bus and enable or disable the I/O line terminator resistor packs (Hawk 1LP family "W" models only). These procedures are described in paragraphs following. Note whether drive model number ends in W, WD or WC. SCSI interface drives --------------------- The SCSI interface handles both drive geometry and defect management internally. The "no drive installed" option is selected for systems with SCSI drives. All SCSI interface drives are low-level formatted at the factory. You may wish to low-level format the drive to optimize its perform- ance for your system. Consult the controller documentation for information on low-level formatting. Partitioning and high-level formatting can be done through DOS by way of the FDISK utility for partitioning, and FORMAT for high-level formatting. Consult your DOS manual for FORMAT and FDISK command options. ********************************************************************** G E N E R A L ********************************************************************** SEAGATE SUPPORT SERVICES Seagate Technology ------------------ Technical Support Services If you need assistance installing your drive, consult your dealer. Dealers are familiar with their unique system configurations and can help you with system conflicts and other technical issues. If you need additional assistance with your Seagate(r) drive or other Seagate products, use one of the Seagate technical support services listed below. SeaFONE at 1-800-SEAGATE (1-800-732-4283) Seagate's 800 number allows toll-free access to automated self-help services, providing answers to commonly asked questions, troubleshooting tips and specifications for disc drives and tape drives. This service is available 24 hours daily and requires a touch-tone phone. If you need to speak to a technical support engineer, dial this number and listen to the options for technical support. (International callers can also reach this automated self-help service by dialing 408-456-4496). Seagate Technology online services Using a modem, you can obtain troubleshooting tips, free utility programs, drive specifications and jumper settings for Seagate's entire product line. You can also download software for installing and analyzing your drive. SeaNET You can obtain technical information on Seagate drives, Seagate software and much more over the Internet from Seagate's World Wide Web home page (http://www.seagate.com) or Seagate's ftp server (ftp://ftp.seagate.com). You may also send E-mail with your questions to DiscSupport@ Seagate.com or TapeSupport@Seagate.com. SeaBOARD SeaBOARD is a computer bulletin board system (BBS) that contains information about Seagate's disc and tape drive products and is available 24 hours daily. Set your communications software to eight data bits, no parity and one stop bit (8-N-1). SeaBOARD phone numbers are listed in the following table. BBS Location Modem number United States Disc: 408-434-1080; Tape: 408-456-4415 England 44-1628-478011 France 33 1-48 25 35 95 Germany 49-89-140-9331 Singapore 65-292-6973 Thailand 662-531-8111 Australia 61-2-9756-2359 Taiwan 886-2-719-6075 Seagate CompuServe forum Online technical support for Seagate products is available on CompuServe. To access our technical support forum, type go seagate. This forum provides information similar to that found on SeaBOARD. In addition, you can type questions or browse through previous questions and answers on the forum messages. Seagate Technology FAX services SeaFAX You can use a touch-tone telephone to access Seagate's automated FAX system to receive technical support information by return FAX. This service is available 24 hours daily. Location Telephone number United States 1-800-SEAGATE or 408-456-4496 England 44-1628-894084 Australia 61-2-9756-5170 Seagate technical support FAX You can FAX questions or comments to technical support specialists 24 hours daily. Responses are sent during business hours. Location FAX number United States 408-944-9120 England 44-1628-890660 France 33 1-46 04 42 50 Germany 49-89-1430-5100 Australia 61-2-9725-4052 Singapore 65-293-4722 Hong Kong 852-2368 7173 Taiwan 886-2-715-2923 Korea 82-2-556-7294/4251 Seagate technical support You can talk to a technical support specialist during business hours Monday through Friday for one-on-one technical help. Before calling, note your system configuration and drive model number (STxxxx). There are several technical support phone numbers available for various Seagate products. Location Telephone number United States Please dial 1-800-SEAGATE for the specific product telephone number. (6:00 A.M. to 11:15 A.M., 12:30 P.M. to 5:00 P.M., Pacific time, M-F) England 44-1628-894083 (10:00 A.M. to 1:00 P.M., 2:00 P.M. to 5:00 P.M., M-F) France 33 1-41 86 10 86 (9:30 A.M. to 12:30 P.M., 2:00 P.M. to 5:00 P.M., M-F) Germany Disc: 49-89-140-9332; (9:30 A.M. to 12:30 P.M., 2:00 P.M. to 4:00 P.M., M-F) Tape: 49-89-140-9333 Australia 61-2-9725-3366 (9:00 A.M. to 5:00 P.M., M-F) Singapore 65-290-3998 (9:00 A.M. to 12:00 P.M., 2:00 P.M. to 5:00 P.M., M-F) Hong Kong 852-2368 9918 Taiwan 886-2-514-2237 Korea 82-2-556-8241 SeaTDD 408-944-9121 Using a telecommunications device for the deaf (TDD), you can send questions or comments 24 hours daily and exchange messages with a technical support specialist between 6:00 A.M. to 11:15 A.M. and 12:30 P.M. to 5:00 P.M. (Pacific time) Monday through Friday. Customer Service Centers Seagate direct OEM, Distribution, System Integrator and Retail customers should contact your Seagate Service Representative for warranty information. Other customers contact your place of purchase. Seagate offers comprehensive customer support for all Seagate drives. Seagate customer service centers are the only facilities authorized to service Seagate drives. These services are available worldwide. Location Telephone number FAX number United States 1-800-468-3472; 405-949-6740 Other Americas (Canada & Brazil) 405-949-6706; 405-949-6738 Mexico 525-546-6965; 525-546-4888 Europe, Middle East & Africa 31-2065-43300; 31-2065-34320 Asia Pacific & Australia 65-485-3595; 65-485-4980 Japan 81-3-5462-2904; 81-3-3462-2979 Seagate, Seagate Technology and the Seagate logo are registered trademarks of Seagate Technology, Inc. SeaFAX, SeaFONE, SeaBOARD, SeaTDD, SeaNET, Medalist and DiscWizard are either trademarks or registered trademarks of Seagate Technology, Inc. or one of its subsidiaries. All other trademarks or registered trademarks are the property of their respective owners.